Description: The first step is admitting it. Next take this course and learn how to translate goals into measurable metrics that make sense to you. Learn to leverage data to communicate progress, and quality with impact. In this basic course the fundamentals of developing key performance indicators are covered. Topics covered include determining what data to collect, efficiency in data collection and data cleaning, and visual communication of the right data. The simple and logical instruction will demonstrate that KPIs are something anyone can get comfortable using, on paper or in excel.
Trainer: Melisa Williamson