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Getting to the Root Cause and Writing Effective CA/PAs (1 hour)
Description: Attend to understand the root cause analysis part of case management. We will review investigations, focusing on various scenarios and cases. Skill in the art of defining root causes will be practiced using examples from real cases. Case management can be very straightforward and be done efficiently and the second chapter of this training provides clarity on how to apply methods and tools to reduce time spent responding to cases while improving the quality of the case narratives.

Trainer: Melisa Williamson

Oct 23, 2019 03:00 PM in Eastern Time (US and Canada)

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Speakers

Melisa Williamson
Director, Compliance @Pharm-Olam
My background is that of a Quality & Compliance Officer. I have many years’ experience in Quality Process Analysis and quality auditing. I enjoy gathering and interpreting data and am working with both the Training and larger Pharm-Olam teams on identifying trends, Risk Analysis and management including bow-tie methodology. I also manage case reports (Deviations, complaints) and act as an SME for Root Cause Analysis. I am also the Master Facilitator and Process Manager for the Practical Process Improvement method.