Description: Attend to understand the root cause analysis part of case management. We will review investigations, focusing on various scenarios and cases. Skill in the art of defining root causes will be practiced using examples from real cases. Case management can be very straightforward and be done efficiently and the second chapter of this training provides clarity on how to apply methods and tools to reduce time spent responding to cases while improving the quality of the case narratives.
Trainer: Melisa Williamson